Professional behaviours
Every professional working to these Standards is expected to show the following behaviours. They apply to every Core and Specialist Standard, so they are not repeated in each one.
Behaviours B1 to B11
- B1
Put the client's interests first and act with honesty, integrity and impartiality
- B2
Be open with clients about what you can offer, keep your commitments to them and protect their confidentiality
- B3
Shape your approach around each client's goals, circumstances and ways of working, and show empathy with clients from all walks of life
- B4
Listen carefully, ask searching but even-handed questions, confirm you have understood, and speak and write clearly and simply
- B5
Build trust across the whole of a working relationship, and encourage open, two-way feedback
- B6
Look at the whole picture, gather the information you need, reach well-founded conclusions and offer options you can justify
- B7
Use what you know and have experienced, while staying curious about new ideas, evidence and technology
- B8
Deal with disagreement, resistance, setbacks and uncertainty calmly and constructively
- B9
Know the limits of your competence, and seek or refer to specialist help when a situation goes beyond them
- B10
Treat every client fairly and work inclusively with people from all backgrounds and circumstances
- B11
Keep learning and developing so that your practice keeps improving