E1 Build relationships with others

Find out about the people you work with, including what motivates them and what they want to achieve

Adjust how you work to suit the people you are working with

Choose the right way to talk and share information, whether in person, by phone, by video or in writing

Give people your full attention when they are speaking

Play back what you have heard to check you have understood it correctly

Get your point across in a way the other person can follow

Question answers constructively when something does not add up, and clear up misunderstandings

Notice when someone seems worried about something, and raise it gently

Keep in touch with each person in the ways that suit them

Check with the people you work with how the relationship is working for them

Why it helps to get to know the people you work with (for example to build trust and to tailor your help)

What drives the people you work with, and the pressures and responsibilities they carry

That people differ in how they prefer to work and communicate, including people with different communication needs

How to go into conversations with an open mind, without deciding the outcome in advance

Basic communication skills: listening, asking questions, summarising, playing back what you have heard, constructive challenge, negotiating, feedback and handling difficulties

The spoken and unspoken signs that someone is worried or concerned

When different ways of communicating work well, and when they do not

When and how to check how a relationship is going