E2 Use your expertise and experience to help others
This is about helping others to benefit from your expertise and experience. It involves clarifying what people need, explaining issues and ideas clearly, and recognising the limits of your own expertise and knowledge.
What you need to show
- E2.1
Help the person you are working with to say clearly what they want to achieve
- E2.2
Work out what is expected of you, and be clear about what you can and cannot offer
- E2.3
Use what you have learned and experienced in the ways that will help them most
- E2.4
Explain things you are expert in using terms the other person can follow and use
- E2.5
Notice whether things are going well or not, and act on it
- E2.6
Spot when someone needs help beyond your expertise, and help them find it elsewhere
What you need to know and understand
- E2.K1
How to agree at the start what each of you hopes to get from the relationship
- E2.K2
Where your role begins and ends
- E2.K3
Which parts of your experience make your help more relevant and credible
- E2.K4
What you do not know, and the limits of your skills and experience
- E2.K5
The signs that someone needs personal support or specialist professional advice
- E2.K6
Where else people can get help, and when to point them there
- E2.K7
How to keep information about the people you work with confidential and secure
Evolved from
Introduction to Enterprise Support 2 (Use your expertise and experience to help others); Business and Enterprise Support (2013) unit 6.