I4 Provide and maintain information resources
This is about keeping the information resources used by the service and its clients accurate, accessible and up to date. Resources may include web pages, guides, frequently asked questions, knowledge bases, templates and video, as well as printed materials.
What you need to show
- I4.1
Review the information resources used by the service and its clients, and how they are used
- I4.2
Consult users and colleagues on how well the resources meet their needs
- I4.3
Identify future needs, and trends in how people look for and use information
- I4.4
Obtain or create resources that meet identified needs, within the resources available
- I4.5
Organise and store resources so that people can easily find what they need
- I4.6
Keep resources accurate and up to date, and remove or correct out-of-date information
- I4.7
Make sure resources are accessible, including for disabled people
- I4.8
Protect resources from damage, inappropriate use or alteration
- I4.9
Evaluate the effectiveness of resources, and recommend improvements with a clear rationale and supporting evidence
- I4.10
Make sure resources comply with legislation, codes of practice and copyright
What you need to know and understand
- I4.K1
The types and formats of information resources used by business support services
- I4.K2
How to find out how resources are used and what users need
- I4.K3
How information technologies, including search and AI tools, are changing the way people find and use information
- I4.K4
How to structure, index and organise information so that it can be found easily
- I4.K5
How often resources should be reviewed, and how to keep information current
- I4.K6
Accessibility standards for digital content
- I4.K7
Copyright and licensing for information resources
- I4.K8
How to evaluate the effectiveness of resources and make the case for improvements
Evolved from
Business Information 4 (Provide and maintain the materials needed to deliver business information).