S2 Project and Programme Delivery
This is about planning, managing and evaluating advisory projects and programmes so that they deliver for clients on time, within resources and in line with contractual and funding requirements. It includes managing a balanced caseload of clients and keeping their journeys moving.
Who it's for
Business support professionals who plan and deliver advisory projects, manage client caseloads, or run business support programmes.
What you need to show
- S2.1
Define the objectives, scope and success measures of an advisory project or programme
- S2.2
Produce a plan using appropriate project management tools, setting out milestones, resources and responsibilities
- S2.3
Plan and prioritise the resources needed, including your own time across a caseload
- S2.4
Identify and manage risks, issues, assumptions and dependencies during delivery
- S2.5
Monitor delivery against the plan and respond to change and shifting priorities while maintaining quality
- S2.6
Manage a balanced caseload of clients in line with programme objectives, with clear approaches for taking on clients, maintaining their progress and planning their exit
- S2.7
Keep stakeholders informed and manage their expectations
- S2.8
Meet the contractual, funding and reporting requirements of the project or programme, including requirements for data and evidence
- S2.9
Deliver programme targets only in ways that remain in the best interests of clients
- S2.10
Evaluate delivery against the plan, resources and timescales, and identify lessons learned to inform future work
What you need to know and understand
- S2.K1
The project lifecycle and common delivery approaches (for example linear, agile and hybrid), and when each is suitable
- S2.K2
Planning tools and techniques (for example work breakdown, Gantt charts, responsibility matrices and task boards), including digital project tools
- S2.K3
Risk, issue and change control techniques
- S2.K4
Caseload management techniques, including managing client journeys, maintaining momentum and exit strategies
- S2.K5
Stakeholder management and communication planning
- S2.K6
Contract and funding compliance, including evidence, audit and data requirements
- S2.K7
How to monitor and evaluate projects and programmes and capture lessons learned
Evolved from
Business Support 11 (Manage a business support client portfolio); Business Support 3 (action planning); Business Support 8 (service-level monitoring).