S3 AI and Digital Adoption
This is about helping businesses understand, choose, adopt and get value from digital technology and AI, safely and in proportion to their size and needs. It involves assessing where a business is now, identifying practical opportunities, managing the risks and building the skills needed. Professionals working to this Standard are expected to use these tools confidently in their own practice.
Who it's for
Business support professionals who help businesses adopt digital technology and artificial intelligence.
What you need to show
- S3.1
Assess the client's current digital capability, including skills, systems, data and attitudes to technology
- S3.2
Help the client identify where digital technology and AI could improve their processes, products, customer experience and decision making
- S3.3
Help the client prioritise opportunities by value, cost, risk and readiness, starting with practical, low-risk steps
- S3.4
Help the client build a business case and plan for adoption, covering skills, change management and how benefits will be measured
- S3.5
Help the client assess digital and AI products and suppliers impartially
- S3.6
Help the client identify and manage the risks of adoption, including data protection, cyber security, accuracy, bias, intellectual property and dependence on suppliers
- S3.7
Help the client develop simple, proportionate policies for the responsible use of AI in their business
- S3.8
Support the client to build digital and AI skills across the business, and direct them to appropriate training
- S3.9
Review with the client whether adoption has delivered the expected benefits
- S3.10
Demonstrate effective, practical use of digital and AI tools in your own practice
What you need to know and understand
- S3.K1
The digital technologies commonly used by businesses (for example cloud services, accounting and customer relationship management systems, e-commerce, automation, data and analytics, and collaboration tools)
- S3.K2
What AI, including generative AI, can and cannot do, its common business uses, and how it works at a level sufficient to advise on it
- S3.K3
Digital maturity models and diagnostic tools
- S3.K4
How to assess the costs and benefits of technology, including total cost of ownership and productivity gains
- S3.K5
Data protection, cyber security (including recognised certification schemes) and intellectual property issues in digital and AI adoption
- S3.K6
The risks of AI (for example inaccurate outputs, bias, over-reliance and supplier lock-in) and how to reduce them
- S3.K7
Change management and skills development for technology adoption, including bringing staff along
- S3.K8
The sources of support, funding and training for digital adoption, and how to keep up to date with them
- S3.K9
Regulatory developments that affect how businesses operate digitally (for example digital tax and e-invoicing requirements)
- S3.K10
How to judge when, how and to what degree AI should be used for a given task, and how to help clients and their staff develop that judgement
Evolved from
New Standard. Builds on Business Support 9 (item 34, the use of technology to support business processes) and Business Support 7 (use of information and communications technology).